<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1823760681580627&amp;ev=PageView&amp;noscript=1">

Frequently Asked
Questions

Do you have questions about Brancher’s mentoring solution? Read more here
or book a demo today.

Book a demo
Learn More
media (3)

Filter by

  • all
  • general
  • solutions
  • products

Brancher matches mentors and mentees on personality, values and other predictors of compatibility, rather than just job title or skills. Its Strengths & Values Analyser gives participants psychometric insights that lead to better matches and deeper mentoring conversations.

Brancher was developed by organisational psychologists. Enterprise customers also get a dedicated mentoring expert to help design, launch and evaluate their program.

Brancher is priced per participant, and the cost per participant falls as your program grows. The price depends on four things: the number of participants, your plan (Core or Enterprise), whether you add the AI add-on package, and whether you sign a multi-year contract. Implementation is included. See our Brancher pricing page or book a demo for a quote.
Yes. All data is hosted in AWS's Sydney region, encrypted in transit and at rest, and only accessible through secured APIs inside a private cloud network (AWS VPC). Enterprise plans add SAML 2.0 single sign-on and multi-factor authentication

Brancher is used by large corporates, government agencies, universities, and industry associations and member communities that want to engage, develop and retain their people. See our case studies for examples.

Yes. Brancher is an Australian mentoring software company, founded in April 2019 and headquartered in Brisbane, Queensland. It was co-founded by CEO Holly Brailsford, a registered organisational psychologist, and CTO Jake Bayer. All customer data is hosted in Australia, in AWS’s Sydney region.
Brancher supports traditional one-to-one mentoring, peer mentoring, reverse mentoring and group mentoring. Organisations use it for graduate and new-starter onboarding, leadership development, high-potential programs, diversity and inclusion, career development and cross-team collaboration.
Brancher uses a proprietary, evidence-based matching algorithm that pairs people on personality, values, goals and other predictors of compatibility with 98% match satisfaction. You can customise the matching criteria to suit your program, and coordinators can review matches before they go live.
Core is a self-service plan for a single program run by one team. You get the full platform, a one-hour onboarding session with a mentoring expert, and email and in-platform support. Enterprise adds:

- Multiple programs and cohorts under one account
- SAML 2.0 SSO and multi-factor authentication
- Outlook and Microsoft Teams integration
- a fully customisable matching algorithm
- a dedicated customer success manager who is an organisational psychologist
- a supported eight-week implementation
No. You only pay for participants who finish enrolment and have an active Brancher account.
No. Every plan includes unlimited admin licences.
You can move up to the next participant tier, or pay quarterly in arrears for the extra participants.
Plans are annual, and you can pay quarterly or monthly. Multi-year contracts reduce the price.
Yes. The Core plan has a free trial, so you can explore the platform before you commit. Visit this page to get the free trial.
Every Brancher program comes with a written return-on-investment guarantee. If your program doesn't reach the agreed match-satisfaction level, we keep working with you at no extra cost until it does.  We send the full terms before you sign.
Enterprise programs follow a supported eight-week implementation, with weekly check-ins, a project plan, a communications plan and a live launch webinar for participants. On Core, coordinators set the program up themselves using Brancher's templates, after a one-hour onboarding session.
Every program includes support from a mentoring expert. Core customers get an onboarding session, email and in-platform support, and online guides and templates. Enterprise customers get:

- a dedicated customer success manager who is an organisational psychologist
- a dedicated project manager
monthly success meetings
- a six-monthly program review with an executive presentation
In Australia. Brancher hosts and stores all customer data in AWS's Sydney region, inside a private virtual network (AWS VPC), and the data is only accessible through secured APIs.
Yes. We can customise the platform with your organisation's logo and brand identity.
Yes, on the Enterprise plan. Enterprise includes Outlook and Microsoft Teams integration and SAML 2.0 single sign-on (for example via Microsoft Entra ID / Azure AD or Okta).
Brancher has a live admin dashboard that shows participation, engagement, progress and outcomes in real time. It includes surveys and goal tracking, so you can measure your program's impact and report on it to leadership. Enterprise customers also get a six-monthly program review.
Ava is an AI career coach built into Brancher, available as an add-on. Ava gives mentors and mentees 24/7 prompts, resources and personalised support between meetings, which helps programs scale without adding admin. Learn more about Ava AI.
media-Jan-08-2025-10-30-10-4513-AM

Guaranteed return on investment

We offer an ROI guarantee.

Work with us and we're confident you will achieve:

  • 97% average match satisfaction,
  • Time savings of at least 200 hours, or
  • > 20% increase in employee retention

This guarantee forces us to only work with customers who will be a great fit and benefit from our products.

To learn more about our guarantee, schedule a demo today.